Complaint Handling Procedure
Complaint Handling Procedure
All the Energy brokers are required to be the members of Alternate Dispute Resolution (ADR). Should you have any complaint about the services provided, please refer to the procedure mentioned herewith for your information
1: Please speak with the designated Complaint Handler for the complaint from our team
All the Complaints can be raised on our company email which is info@powerpathpartnersltd.co.uk or over the business Contact Number which is mentioned on our contact us page.
Our Resolve
We would like to mention here that we strongly believe on continuous improvement of our process so all your suggestions and feedback are strongly encouraged. Here is our motto for our customers
A: Treat all our customers with Respect and dignity
B: Patiently hear their concerns and queries
C: Keep a record of the date and details of the complaint
D: Always Apologise if required
E: Discuss Good will gesture
If necessary, the complaint can be escalated to the Energy Manager and if the customer is still not satisfied then it can always be referred to the director of the company
Contact Email : Info@powerpathpartnersltd.co.uk
Contact Number : 020 8226 0407
- Energy Ombudsman can be used if a complaint has not been resolved after 8 weeks or if deadlock has been reached.
- Energy Ombudsman is impartial and free to use
- Energy Ombudsman can be contacted in the following ways:
Name: Energy Ombudsman
Website: www.energyombudsman.org
Email: enquiry@energyombudsman.org
Phone: 0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
Post: Energy Ombudsman, P.O. Box 966, Warrington, WA4 9DF
